Cancellation & Refund Policy

At Ramya Publication, we are committed to maintaining transparency and ensuring a smooth experience for our authors and customers. This policy outlines the conditions under which cancellations and refunds may be considered.

Order Cancellation

Orders can be cancelled within 24 hours of placement, provided that the service or product has not been initiated or processed. Once work has begun—such as editing, formatting, design, or publication—cancellation requests may not be accepted.

Physical Product Refunds

If you receive a damaged, defective, or incorrect physical product, please inform us within 7 days of delivery. After verification, we will arrange for a replacement or process a refund, depending on the situation.

Digital Products & Services

Due to the nature of digital products and publishing services, refunds are not applicable once the service has started or the content has been accessed, delivered, or downloaded. This includes editing services, publishing packages, journal support, and e-books.

Refund Process

To request a cancellation or refund, please contact our support team with your order details. Once approved, refunds will be processed to the original payment method within 7–10 business days, depending on your payment provider.

Please note that shipping charges are non-refundable. If a return is not due to our error, the customer will be responsible for return shipping costs.